Disputes WILL happen. No matter how well-run your organization or how well-managed the property, things go wrong, accidents happen, extenuating circumstances arise and you aren’t able to deliver. For PHA organizations, grievances are a part of everyday operations that you just can’t get away from no matter how hard you try.
Join our webinar on Thursday, May 13, 2021 at 1:00PM when we will share The 10 Commandments of Grievance Management, including tips and real life examples from a PHA professional who spent 33 years in property management holding positions as Regional Director, Regional Manager, Property Manager, Leasing Manager, Trainer and Compliance.
In this webinar you will learn:
- Best practices for a better resolution
- What TO DO and NOT to do
- How to Prepare your staff better to resolve resident issues
- Where there may be holes in your own organization and policies
- How to approve communication