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The 10 Commandments of Grievance Management—A Common Sense Approach to Successful Grievance Processing

May 13 @ 1:00 pm - 2:00 pm EDT

| Free

Disputes WILL happen. No matter how well-run your organization or how well-managed the property, things go wrong, accidents happen, extenuating circumstances arise and you aren’t able to deliver. For PHA organizations, grievances are a part of everyday operations that you just can’t get away from no matter how hard you try.

Join our webinar on Thursday, May 13, 2021 at 1:00PM when we will share The 10 Commandments of Grievance Management, including tips and real life examples from a PHA professional who spent 33 years in property management holding positions as Regional Director, Regional Manager, Property Manager, Leasing Manager, Trainer and Compliance.

In this webinar you will learn:

  • Best practices for a better resolution
  • What TO DO and NOT to do
  • How to Prepare your staff better to resolve resident issues
  • Where there may be holes in your own organization and policies
  • How to approve communication

Details

Date:
May 13
Time:
1:00 pm - 2:00 pm EDT
Cost:
Free
Event Category:
Website:
https://zoom.us/webinar/register/WN_UveaqDY1RnC-hh3445xViA

Venue

Online Webinar

Organizer

JDR Consulting
Phone:
888-481-7755
Website:
https://jdrconsulting.net